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Position Vacancy in the Office of Quality Improvement

Internal Consultant
Office of Quality Improvement
University of Wisconsin-Madison

The University of Wisconsin-Madison is seeking a 75-100% position to serve as an internal consultant in the Office of Quality Improvement. This person will be responsible for working with leaders, faculty and staff in academic and administrative units throughout the university who request help with improving the effectiveness of their services and operations. This will include responsibility for coordinating a campus-wide initiative aimed at improving service excellence and a cross-campus facilitator pool. Methods employed will include facilitation of complex groups and initiatives – using process improvement tools, focus groups, surveys, and data collection and analysis. Since many process improvements involve technology solutions, this person will work in close collaboration with information technology staff. Experience with web design or web-based delivery of instruction or information preferred. Events to educate and showcase improvement will be designed and coordinated by this person. This person will network locally and nationally to identify and share best practices.

This position reports to the director of the Office of Quality Improvement who reports to the Provost. Qualified applicants must have a bachelor’s degree and a minimum of three year’s experience in improving work processes and systems. Advanced degrees and/or experience applying quality methods in higher education are a plus. Applicants must have strong communication and interpersonal skills and a working, practical knowledge of quality tools and philosophy.

Applicants should submit a letter of application, resume and a list of current references with address, E-mail, and phone number. Please include your preferred method of communication (i.e. E-mail or written). Submit applications to:

Kristie J.N. Nielson
Office of Quality Improvement
University of Wisconsin-Madison
194 Bascom Hall, 500 Lincoln Drive
Madison, WI 53706-1380

608-262-9261 (FAX) 608-262-9330

Unless confidentiality is requested in writing, information regarding the applicants must be released upon request. Finalists cannot be guaranteed confidentiality.

UW-Madison is an equal opportunity/affirmative action employer. We promote excellence through diversity and encourage all qualified individuals to apply.

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